Our Tickets and Information staff will be more than happy to help if you need any more information on booking tickets or play content, or have any general ticket enquiries. Call them on 017687 74411. For maximum enjoyment during your visit to the theatre, please inform our Tickets and Information staff whilst booking if you have any special requirements.
By Telephone
Call us on 017687 74411. During busy periods, please leave your name and a daytime and evening telephone number on our answer machine and we will be delighted to return your call.
Online Booking
Online booking is now available. You can book tickets online, by simply clicking on the green arrow.
By Fax
Fax us on 017687 74698. Please include a daytime and evening telephone number.
By Post
Write to us at Theatre by the Lake, Lakeside, Keswick, CA12 5DJ (please add 50p for tickets to be sent by first class post).
In person
Call in to the Tickets and Information desk on the ground floor.
PAYMENT
Tickets can be paid for with cash, cheque (made payable to Theatre by the Lake), credit or debit card, except American Express or Diners Cards.
Discounts
Discounts are available for most events if you are under-16 or in full-time education, over 60 and in retirement, registered unwaged or booking groups of 10 or more tickets for a single performance at one time. Only one discount per ticket.
Postage
All tickets will be sent by first class post for a charge of 50p, except those booked seven days or fewer before the performance, which will be held at the Tickets and Information for collection.
Reserved tickets
Reserved tickets not paid for within five days or no later than one hour before the performance, whichever is the sooner, will be released.
Refunds and exchanges
If you inform us up to 48 hours before the performance we will be happy to exchange your tickets, or hold a credit for you against a future booking. A fee of £1 per ticket will be charged for this service (limited to a maximum of £10 for group bookings). We regret that we are unable to give refunds unless the performance is cancelled.
Latecomers
Performance starting times vary. Please check the Programme and your tickets carefully as it may not be possible to admit latecomers.
Data Protection Act 1998
The personal details required to administer your booking will be securely stored by Theatre by the Lake. Please tell us if you would like to join our free mailing list and receive information about Theatre by the Lake and related events. We will not pass on your details to third parties, unless you have given us permission to do so.
TICKETS
Our ticket and Information office is open between 9.30am and 8.00pm each day.