TBTL response to coronavirus

Due to the impact of the current outbreak, we have taken the sad and difficult decision to cancel our Summer Season. The considerable work needed to prepare for the season, together with the significant costs involved, presents too great a risk during a time of huge upheaval and uncertainty.

As you may know, the theatre is currently closed. However, from mid June through to late July, with the appropriate safety precautions in place, we are bringing back a small Box Office team to our building to specifically focus on the mammoth task of dealing with current ticket holders' orders.
 
If you have requested a refund, you can expect to receive contact from a member of the Theatre by the Lake team. If you have requested credit, or to donate your tickets, theBox Office will confirm with you via email when this has been actioned.
 
Please note that we have over 2000 orders to get through, so this will be a long process. Please also note that the building will remain closed to the public whilst this takes place. Thank you again, very much, for your patience.
 
If you've not yet been in touch with TBTL, please email enquiries@theatrebythelake.com with your ticket preference (credit for a future show, a refund, or donate/part donate tickets back to the theatre; we are asking wherever possible for people to consider this latter option if they feel able to).
 
We're asking ticket holders to consider donating the cost of their ticket to support the theatre at this time and are hugely grateful to the many people who've indicated that they are happy to do so. We cannot thank you enough. For anyone who's got tickets to our Christmas show, The Borrowers, we'd like to reassure you that it is currently scheduled to go ahead as planned.
 
To our ticket bookers: if you have questions about how this will affect you and your bookings, please take a look at our FAQs webpage.
 
If you're able to offer an online donation no matter how big or small we would be incredibly grateful; we will also be launching a campaign to support our reopening.

Our audiences and community are what make our theatre special; as ever, thank you for your continued support of Theatre by the Lake.

We're looking forward to opening our doors to welcome you back to share more wonderful theatre with you just as soon as we can.

In the meantime, you can keep up to date with our news via our social media channels and website where we'll post regular updates. Our building may be closed, but we are still here for you sharing stories, inspiration and creativity in new ways. We wish you all well.

Look after yourselves and each other,
 
Team TBTL x