Group Terms and Conditions

Group Terms and Conditions
•Your provisional confirmation email shows the date(s) by which you need to confirm your numbers and make payment. Once numbers have been confirmed, this number and the amount due cannot be decreased.
•Seat maps provided on initial reservation are a guide only – seating arrangements are subject to change. We cannot confirm specific seats until final numbers have been confirmed, and an invoice has been issued.
•If payment is made by cheque we can only accept ONE cheque. If individual cheques are received from individual group members these will be returned.
•If numbers are not confirmed by the due date, Theatre by the Lake reserve the right to automatically invoice you for the total number of tickets provisionally booked.
•An invoice will be sent out to you upon confirmation of final numbers.
•Once an invoice has been issued, we regret that money cannot be refunded unless the performance is cancelled. However, if you inform us up to 48 hours before the performance then we can, subject to a fee of £1.00 per ticket, exchange your tickets, subject to availability, or hold a credit in the organisers name against any future bookings. This credit cannot be given to individual group members.

For school groups
•You can request to reserve a space for your school's packed lunch no earlier than six weeks before the performance and no later than one week in advance.

•Reservations are only available for the Mezzanine Gallery and Circle Gallery. It is not permitted to eat lunches in the auditorium under any circumstances. We are able to accommodate the following numbers:

Mezzanine Gallery: 50 max
Circle Gallery: 60 max
BOTH spaces: 110 max

2. Booking spaces for packed lunches]

•Booking is subject to availability on the date requested and is booked on a first come, first served basis. Though we will try our best to accommodate your group, we cannot guarantee that space will be available.

Each booking is subject to a hire charge of £27.50 per gallery space to contribute towards the costs of cleaning and maintaining the galleries.

3. Six Week Booking Confirmations
As part of our existing group bookings policy, your school must confirm final numbers eight weeks' prior to your visit. Additionally, we will now remind you to request your packed lunch space(s) and order ice creams (£2.00 each) if they are required at this time.

At eight weeks before you must:
1.Confirm final numbers
2.Reserve packed lunch space(s) if desired
3.Order ice creams if desired. Ice creams are £2.00 each.

Confirming these details in advance will allow us to include all elements of the booking on your invoice, and help to streamline the financial process for both sides.

School group bookings for Christmas shows

To ensure TBTL are able to re-sell held school seats in good time, should they not be required, schools are advised that by 14 September, the final invoice will charge at least 75% of the total ticket order you have on reservation by this date if you subsequently reduce your order after this point.