Find out all the information about accessibility to make your visit a great one.
Access
The theatre has flat access from the car park, a lift to all floors, wheelchair-accessible toilets on each floor and drop counters in the bars, café and Box Office.
Download our access map of both theatres, highlighting how many steps to each row and which areas are completely flat access.
Transfer seats
Please mention when booking if you require a wheelchair transfer.
We also have an in-house wheelchair available for transporting patrons from the car park to the auditorium, which may be borrowed by prior arrangement.
For the safety and comfort of all our audiences, we ask that any patron who transfers from a wheelchair into one of our theatre seats for a performance is able to walk from the door of the theatre to their seat, leaving their wheelchair in the foyer. This can be with some aid from a companion, or using a small walking aid (such as a walking stick or cane). This means we can ensure all patrons are able to evacuate safety in the event of an emergency.
Lifts
Theatre by the Lake has lift access to all levels of the building and are fully accessible to electric wheelchair users.
Parking
There are 14 designated disabled parking spaces located at the side of the theatre on the Lakeside Car Park (operated by Allerdale Borough Council). Blue badge holders can park anywhere on the car park for free for an unlimited period.
There is a drop off point directly outside Theatre by the Lake with flat access from the carp park to the theatre main entrance.
Assistance Dogs
Are welcome in all areas of our building and can be taken into our auditoriums, but please tell the Box Office when booking your seat that you are bringing your dog.
Hearing enhancement
Induction loop
Our Main House has an induction loop; this is suitable for use with both analogue and digital hearing aids. To ensure the best use of this service, please book your seats in Rows A-F in the Front Stalls (click here to view these seats) and make sure that your hearing aid has been adjusted to the T setting. For optimum sound quality the signal of this system is strongest in the middle of a row.
Hearing enhancement devices
If you have a hearing impairment and require seating outside of the Front Stalls in the Main House, or are watching a performance in the Studio, we would recommend the use of a hearing enhancement device.
Hearing enhancement devices work by either extending the loop system or by simply amplifying the volume. At Theatre by the Lake, hearing enhancement devices are available to borrow from the Box Office half an hour prior to the performance. There is no need to book ahead for this service as our Box Office staff will be able to assist on the night.
Please note: if booking a seat in the Studio during the Summer Season (when the Studio is in traverse format) hearing enhancement devices are only effective in Rows F-J.
If you require any further information about our access facilities or need assistance with your booking – please call our Box Office team on 017687 74411 or alternatively email:
access@theatrebythelake.com
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