We want every customer to have a comfortable and enjoyable visit. When you book either online or with the Box Office, please advise us of your requirements and we will do everything we can to ensure you have a great experience.
At TBTL we offer Captioned, Audio Described (with optional touch tour), BSL and Relaxed Performances for in-person events. For digital events we offer a captions toggle. Audio and Large Print brochures are also available below.
If you’d like to book accessible tickets, including wheelchair spaces – you can book them with our friendly Box Office team or you can do this online by completing our access requirements form below.
For performances flagged as ‘Made by TBTL’, lowest available price tickets can be requested by disabled customers for all performances. Patrons who require the help of a personal assistant, carer or companion may request one additional ticket at the same rate. Access tickets must be booked via the BO in order the obtain the discounted priced tickets.
Non TBTL performances
All patrons who require a personal assistant, carer or companion are eligible for a free ticket. To inform us of your requirements of a personal assistant, carer on companion please select this in ‘Other preferences’ on your TBTL account or contact Box Office.
The Theatre has level access points, drop counters, a lift and accessible toilets on all floors.
There are 14 designated disabled parking spaces located at the side of the Theatre on the council run Lakeside Car Park. Currently Blue Badge holders can park in any bay free of charge for three hours.
Please note the car park can get very busy, particularly during the daytime in school holidays.
Assistance dogs are welcome at TBTL. You can take your dog into the auditorium with you, but we advise you speak to staff about best options for seating with space. Bowls of water are available if required. Please advise us of your requirements when booking.
We have an induction loop in our Main House. This is suitable for use with both analogue and digital hearing aids. To use this, please book your seats in rows A-F in the front stalls and adjust your hearing aid to the T setting. Please note that this may not be available during live music performances and the induction loop doesn’t work when the auditorium is in the round.
Additionally we have hearing enhancement devices* for analogue hearing aids to relay sound via headsets and neck loops. These devices are free of charge and can be borrowed half an hour prior to the show. Please contact Box Office for more information if required.
*In Studio traverse format only effective in rows F-J.
Hearing Enhancement is not available in rows AA-F or in the side stalls. When the theatre is in the round, Hearing Enhancement works best in rows G-L
We offer special tours of the Theatre to anyone who would benefit from them. This is aimed at people who may find a first visit to an unknown location stressful. Please contact our Box Office to arrange.
We are proud to be a dementia friendly organisation, many of our staff and volunteers are Dementia Friends. We aim to make your visit as wonderful as we possibly can to ensure everyone can enjoy live theatre.
These performances are for anyone who require a more easy-going atmosphere. They are for adults and children with autism spectrum disorders or physical and learning disabilities, as well as parents with young babies or people living with dementia and their carers.
Performances are adapted with loud sound effects and bright lights toned down and there is a more relaxed attitude to noise and movements during the show. Chill out spaces are available outside of the Theatre for those that need a break from the show. A ticket for a performance also usually includes an optional Q&A session with the cast after the show as well as a tour of the set.
Tickets for Relaxed Performances are £12 for over 26s, £5 under 26s and free for babes in arms.
Let us know your access requirements
Please sign up to book accessible tickets and to ensure you have a great visit
AUDIO BROCHURE by Anne Hornsby
Listen to our audio brochure for Jan to Sep 2024 events