We want every customer to have a comfortable and enjoyable visit. When you book either online or with the Box Office, please advise us of your needs and we will do everything we can to help you have a great experience.
At TBTL we offer Captioned, Audio Described (with optional touch tour), BSL and Relaxed Performances for in-person events. For digital events we offer a captions toggle.
If you’d like to book accessible tickets, including wheelchair spaces – you can book them with our friendly Box Office team. You’ll also soon be able to do this online! Bookmark this page and we’ll update this page with our step-by-step how to guide.
For performances flagged as ‘Made by TBTL’, lowest available price tickets can be requested by disabled customers for all performances. Patrons who need the help of a personal assistant, carer or companion may request one additional ticket at the same rate.
Non TBTL performances
All patrons who need the help of a personal assistant, carer or companion are eligible for a free ticket. To inform us of your need of a personal assistant, carer on companion please select this in ‘Other preferences’ on your TBTL account or contact Box Office.
The Theatre has level access points, drop counters, a lift and accessible toilets on all floors.
There are 14 designated disabled parking spaces located at the side of the Theatre on the council run Lakeside Car Park. Currently Blue Badge holders can park in any bay free of charge for three hours.
Assistance dogs are welcome at TBTL. You can take your dog into the auditorium with you, but we advise you speak to staff about best options for seating with space. Bowls of water are available if required. Please advise us of your needs when booking.
We have an induction loop in our Main House. This is suitable for use with both analogue and digital hearing aids. To use this, please book your seats in rows A-F in the front stalls and adjust your hearing aid to the T setting. Please note that this may not be available during live music performances.
Additionally we have hearing enhancement devices* for analogue hearing aids to relay sound via headsets and neck loops. These devices are free of charge and can be borrowed half an hour prior to the show. Please contact Box Office for more information if required.
*In Studio traverse format only effective in rows F-J.
We offer special tours of the Theatre to anyone who would benefit from them. This is aimed at people who may find a first visit to an unknown location stressful. Please contact our Box Office to arrange.
We are proud to be a dementia friendly organisation, many of our staff and volunteers are Dementia Friends. We aim to make your visit as wonderful as we possibly can to ensure everyone can enjoy live theatre.
These performances are perfect for anyone who needs a more easy-going atmosphere. They are perfect for adults and children with autism spectrum disorders or physical and learning disabilities, as well as parents with young babies or people living with dementia and their carers.
Performances are adapted with loud sound effects and bright lights toned down and there is a more relaxed attitude to noise and movements during the show. Chill out spaces are available outside of the Theatre for those that need a break from the show. A ticket for a performance also usually includes an optional Q&A session with the cast after the show as well as a tour of the set.
Tickets for Relaxed Performances are £10 for over 26s, £5 under 26s and free for babes in arms.
Let us know your access needs
Please sign up to book accessible tickets and to help us ensure you have a great visit
Listen to our audio brochure for May 22 - Jan 23 events