Ticket delivery: Tickets booked up to seven days in advance will be posted for a charge of 70p. Tickets booked within seven days of a performance date will be held for collection at the Box Office.
Performance times: Performances start promptly – please note that latecomers may not be admitted.
Gift Vouchers - the perfect present: Gift vouchers are available from the Box Office and can be used to purchase tickets for all performances at Theatre by the Lake. We also sell National Theatre Tokens.
Special effects: Strobe lighting, smoke or stage effects may be used in productions and will not be advised on printed material as they may not be known until the day of performance. Please contact us if you have particular requirements.
Reservations: Tickets which have not been paid for within five days of reservation (or for late bookers, one hour before the performance) will be offered for re-sale.
Discounts: Only one discount per ticket is permitted. Discounts cannot be used in conjunction with any other offer and cannot be applied retrospectively. All discounts and offers subject to availability.
Children: For all shows, children under the age of four will only be admitted to shows featuring the family friendly tag (or featured on the 'Family Friendly page of our brochure'. Booster seats are available on request. Babes in arms (up to the age of 18 months) will not be charged, but do require a baby ticket from Box Office. Theatre by the Lake cannot accept responsibility for unaccompanied children.
Programme alterations: Every effort is made to avoid alterations to the programme. However, Theatre by the Lake reserves the right to cancel or alter events if this is unavoidable. We will try to contact all ticket-holders affected and apologise in advance for any inconvenience this may cause.
Ticket exchange and refunds: If you inform us at least 48 hours before an event, we will be happy to exchange your tickets or hold a credit for you against a future booking (excluding tickets bought as part of season tickets). There is a £1 fee per ticket for this service (with a maximum charge of £10 per transaction). We regret that we are unable to give refunds unless the event is cancelled. For information on our refunds policy for groups, and tickets bought as part of a package, please contact Box Office on 017687 74411.
Requests to Box Office for changes or adjustments to be made to ticket orders should be made by the person named on the order. We are unable to accept such requests from other parties.
Season Ticket terms and conditions:
You can review these here
Ambassador Discounts: Subject to availability. Cannot be used in conjunction with any other offer. Offer applies to selected performances at Theatre by the Lake - ask your accommodation provider or speak to the Box Office for details. The discount only applies to new bookings not yet paid for, and cannot be applied retrospectively. Reserved tickets not paid for within five days (or for late bookers, one hour before the performance) will be offered for re-sale. If you inform us at least 48 hours before an event, we will be happy to exchange your tickets or hold a credit for you against a future booking. There is a £1 fee per ticket for this service (with a maximum charge of £10 per transaction). We regret that we are unable to give refunds unless the event is cancelled. For information on our refunds policy for groups, please contact the Sales Supervisor on 017687 74411. This discount can only be used by customers of ambassador establishments. The discount is not available to ambassadors or their friends / family.
Lakeside Café and Restaurant Discount Cards (Ambassadors only):
Each discount card enables one group of guests at your establishment to receive 10%* off their evening meals at Lakeside Café Restaurant. To book, they must call 017687 81105 or visit theatrebythelake.com/food
and present their card upon payment of their meal. *This offer is subject to availability, cannot be used in conjunction with any other offer or discount and expires 31 Dec 2019. Offer only applies to evening meals ordered at Lakeside Café Restaurant.
Teachers Preview Club: Teachers Preview Club offers 2 free tickets per school per production. Offer applies to selected productions produced by Theatre by the Lake. Subject to availability. At least one of the pair of preview club tickets must be used by a member of staff from a prospective school. This offer can only be applied to new bookings and cannot be applied retrospectively for bookings already paid for.
Christmas Competitions: The winners of these competitions will receive four complimentary
tickets (1 family ticket which comprises 2 adult tickets and 2 child tickets), valid for our next Christmas show staged at Theatre by the Lake. Ticket voucher cannot be exchanged or refunded for cash alternative. Tickets are subject to availability and voucher cannot redeemed for shows between Sat 19 – Sun 27 December 2020. This offer cannot be used in conjunction with any other discount or special offer. Tickets are non-refundable and non-exchangeable. Entries must be submitted to firstname.lastname@example.org by 20 January 2020.