Terms and Conditions


Ticket delivery: Tickets booked up to seven days in advance will be posted for a charge of 70p. Tickets booked within seven days of a performance date will be held for collection at the Box Office.
 
Performance times: Performances start promptly – please note that latecomers may not be admitted.

Gift Vouchers - the perfect present: Gift vouchers are available from the Box Office and can be used to purchase tickets for all performances at Theatre by the Lake. We also sell National Theatre Tokens.

Special effects: Strobe lighting, smoke or stage effects and the smoking of cigarettes may be used in productions and will not be advised on printed material as they may not be known until the day of performance. Please contact us if you have particular requirements.

Reservations: Tickets which have not been paid for within five days of reservation (or for late bookers, one hour before the performance) will be offered for re-sale.

Discounts: Only one discount per ticket is permitted. Discounts cannot be used in conjunction with any other offer. All discounts and offers subject to availability.

Under 26 Friday £5 tickets: Tickets must be booked via the Box Office. Tickets are subject to availability and will be allocated on a first come, first served basis. Tickets will only be issued only on presentation of valid photo ID (student card, young person's railcard, driving licence). Tickets are non-transferable. Reserved tickets not collected 30 minutes before a performance will be resold. Tickets must be reserved at least 24 hours before the performance date.

Children: For all shows, children under the age of four will only be admitted to shows featuring the family friendly logo. Booster seats are available on request. Babes in arms (up to the age of 18 months) will not be charged, but do require a baby ticket from Box Office. Theatre by the Lake cannot accept responsibility for unaccompanied children.

Data protection: Personal details required to administer your booking will be securely stored by Theatre by the Lake. We will never share your details with unrelated third parties.

Programme alterations: Every effort is made to avoid alterations to the programme. However, Theatre by the Lake reserves the right to cancel or alter events if this is unavoidable. We will try to contact all ticket-holders affected and apologise in advance for any inconvenience this may cause.

 
Ticket exchange and refunds: If you inform us at least 48 hours before an event, we will be happy to exchange your tickets or hold a credit for you against a future booking (excluding tickets bought as part of a ticket package). There is a £1 fee per ticket for this service (with a maximum charge of £10 per transaction). We regret that we are unable to give refunds unless the event is cancelled. For information on our refunds policy for groups, and tickets bought as part of a package, please contact Box Office on 017687 74411.

Requests to Box Office for changes or adjustments to be made to ticket orders should be made by the person named on the order. We are unable to accept such requests from other parties.
 
Ambassador Discounts: Subject to availability. Cannot be used in conjunction with any other offer. One voucher must be exchanged for each ticket. Offer applies to selected performances at Theatre by the Lake - ask your accommodation provider or speak to the Box Office for details. The discount only applies to new bookings not yet paid for, and cannot be applied retrospectively. Reserved tickets not paid for within five days (or for late bookers, one hour before the performance) will be offered for re-sale. If you inform us at least 48 hours before an event, we will be happy to exchange your tickets or hold a credit for you against a future booking. There is a £1 fee per ticket for this service (with a maximum charge of £10 per transaction). We regret that we are unable to give refunds unless the event is cancelled. For information on our refunds policy for groups, please contact the Sales Supervisor on 017687 74411. This discount can only be used by customers of ambassador establishments. The discount is not available to ambassadors or their friends / family.
 
Click here to download a guide which shows step-by-step how your customers can apply the Ambassador Discount online.