Customer Experience Advisor

Closing date: Thu 26 Oct
We are delighted to open recruitment for a Customer Experience Advisor to join our team. If you have experience of Sales within a theatre environment then you may be the right candidate for us!

Theatre by the Lake, a registered charity, is Cumbria’s professional producing theatre, bringing the world to Cumbria and taking Cumbria to the world.

Hailed as ‘the most beautifully located and friendly theatre in Britain’, each year we present nearly 700 performances from our Keswick home on the shores of Derwent Water, and tour our productions both nationally, and regionally to communities across Cumbria.

We create opportunities for people of all ages, from developing local artists to engaging young people and community groups in all aspects of our work.

As an organisation, we have navigated a great deal of change over recent years and most recently a change in leadership, following the appointment of Executive Director Simon Stephens to join Artistic Director Liz Stevenson as Joint CEO.

It is an exciting time to join Theatre by the Lake. Audiences are returning after the pandemic, our staff team is growing and we are planning for the future with ambition and renewed focus. In 2024-25 we will celebrate our 25th anniversary, presenting a chance to celebrate our shared history with stakeholders and an important opportunity to connect with supporters as we look ahead to the next 25 years of the theatre.

Terms and Conditions
40 Hours per week
31 days leave pa plus Christmas Day (this allocation includes public holidays)
Salary – £22,672 (£10.90 per hour)

Given the nature of this role, it is expected that the post-holder will be based at Theatre by the Lake.

Further Information
Full details of the role are available in the job description below.

How to Apply
Please send us your CV along with a covering letter and a completed Equal Opportunities Monitoring Form to by 10.00am on Thursday 26th October 2023.

If a written application is not the most accessible way for you to apply and you have an alternative preference (e.g. a video application) we’d encourage you to get in touch and we can discuss what adjustments we can make to our process so that it’s acessible to you.